Refund Policy

~ At lemoonn... great customer experience is the core of our belief ~

 

I have received a faulty or damaged item

Whilst we take pride in our high quality production process, sometimes things can go awry during manufacturing. Should this be the case, lemoonn is happy to offer a full refund.

If you have received a faulty item, please email our customer service team immediately here and provide the following information:

• Customer name
• Order number
• Which item is faulty
• Photographic evidence (please provide 2-3 photos clearly showing the defect)

Only once our customer service team have reviewed and approved your claim, will a refund be issued. We will only accept claims made within 7 days of the date of receipt. Any claims made outside this period will not be accepted.

I received an item that is not what I ordered?

In the unlikely event that you received the wrong items, please contact us at support@lemoonn.com immediately at with the following information:

• Customer name
• Order number
• Which item was incorrect
• Which item you were meant to receive

Our customer service team will investigate the matter and get back to you with a solution.

Can I return an item on 'final sale'?

Please consider items marked as 'final sale' carefully as they are not eligible for refund, credit or exchange, unless they are faulty and are returned within 7 days from the date the items were delivered.

Have you received my return?

We understand that you want your return processed as quickly as possible. Once your return has been received by us, please allow up to 7 working days for your return to be processed. As soon as your return has been processed, one of our customer service superstars will reach out to you.

Who pays for the return postage?

Any duty, tax and/or shipping costs incurred on a return is at the customers’ expense and cannot be refunded unless the item(s) are deemed faulty by lemoonn.

Can I return an item?

lemoonn wants to ensure that you are 100% satisfied with your purchase. If you change your mind about an item purchased on lemoonn.com, you are entitled to an exchange or credit note within 7 days of receipt should your item(s) meet the following requirements:

• Proof of purchase at www.lemoonn.com must be provided
• All tags must be in tact and attached
• Garment must be returned in the original condition, unworn and unwashed
• Simply email us at support@lemoonn.com so we can prepare an exchange for you and let you know of the next steps

Please note if items are returned in used condition, a refund will not be issued and items will be discarded at customer's expense.

How do I return an item?

Please email our customer service superstars here for all return or exchange requests. Once our customer service team have reviewed and approved your request, we will send you a returns form and notify you of the return address and the next steps.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lemoonn.com.